Delivery and Returns
Last updated: 1 January 2012
Each nursery has its own delivery and returns policy. You can find this information on the product page for each plant that you look at.
The standard delivery charge of most nurseries will cover much of the UK mainland, but there are often separate prices for delivery to the Highlands and Islands, Northern Ireland, Isle of Man, Isles of Scilly and the Channel Islands. Please contact the nursery if you are unsure whether or not they can deliver to where you are.
When you receive your order, you should open the package immediately and check that (1) everything is there; (2) the correct plants have been sent to you; and (3) the plants haven’t been damaged.
Despite the best efforts of nurseries and gardeners, sometimes plants fail. This can be due to unsuitable conditions or difficult weather, but if there is a problem with the plant itself then please get in touch with the nursery to discuss what they can do about it. A lot of nurseries will only be able to consider complaints that are made within a certain number of days of receipt of an order, so you should make sure that you notify the nursery as soon as possible. It can be quite helpful to have some photos of the plant to show the nursery what is wrong.
Please note that the nursery may not cover the cost of returning the plant to them.